Terms of Service

These Terms of Service are an agreement between you and mbiz.online (“we”, “us”). They apply to the dashboard, every business website and booking page we host, and our emails. Paying for a plan is covered by our Terms & Conditions.

If you sign up for a business, you confirm you are allowed to accept these terms on its behalf.

mbiz.online gives salons, beauty parlours, spas and clinics a booking page, a calendar, a landing page, UPI payment links, WhatsApp message buttons and review-request emails.

We are a software provider. We are not a party to the appointments, services or payments between you and your customers. Customers pay you directly by UPI; we never hold, receive or transfer that money, and we do not process card or bank details.

• You must be at least 18 years old and running a genuine business.
• The service is designed for businesses in India. If you use it elsewhere, you are responsible for following local laws.
• Customers can book without an account. By booking, they agree to the business’s own policies and to our Privacy Policy.

• Give accurate details when you sign up and keep them up to date, especially your email address.
• Keep your password safe. You are responsible for everything done through your account, including by staff you invite.
• Tell us straight away at therajavee@gmail.com if you think someone else has accessed your account.

• The services, prices, timings, photos and offers you publish must be accurate and lawful.
• Your UPI ID must belong to you or your business. Check that payments have actually arrived in your bank before marking them as received.
• Honour the cancellation, refund and booking policies you publish. Refunds to your customers are your responsibility.
• You are the one collecting your customers’ details. Use them only to manage their bookings and related messages, and follow India’s data protection law when you do.
• Only send WhatsApp messages and review requests to customers who booked with you, and stop if they ask you to.
• Clinics must not use notes or any other field to record medical history, diagnoses or other health records. mbiz.online is not a medical records system.
• Hold any licences or registrations your business legally needs.

You must not use mbiz.online to:

• offer illegal services or goods, or anything misleading, obscene, hateful or defamatory;
• impersonate another business or person, or use a name, logo or subdomain you have no right to;
• collect payments for services you do not intend to provide, or commit any kind of fraud;
• send spam or unsolicited messages;
• upload content that infringes someone else’s copyright, trademark or privacy;
• upload malware, probe or attack our systems, scrape other businesses’ data, or get around plan limits or security; or
• resell or sublicense the service without our written permission.

• You keep ownership of everything you upload: your business name, logo, photos, text and service lists.
• You give us permission to host, copy, resize and display that content only to run your pages and the service, and to show your public pages to visitors.
• With your permission, we may feature your public page as an example in our marketing. You can withdraw that permission at any time.
• We may remove content that breaks these terms or that we are legally required to remove.

• Your subdomain (for example yourbusiness.mbiz.online) is provided as part of the service and is not your property. We may refuse or change a subdomain that is misleading, offensive or infringes someone’s rights.
• If your account is closed, your subdomain may later be released to another business.
• On Pro, you remain the owner of your custom domain and are responsible for renewing it and keeping its DNS pointed to us.

The service links to or relies on others, including UPI apps, WhatsApp, Google (sign-in, Maps and reviews), our hosting provider and our email provider. Their own terms apply to your use of them, and we are not responsible for their outages, changes or decisions, such as a UPI app declining a payment or Google removing a review.

The mbiz.online name, logo, software, templates and designs belong to us. You may use them only as part of the service. The “Made with mbiz” link shown on some plans must not be removed or altered except by upgrading your plan.

• We work to keep the service fast and available, but we cannot promise it will never be interrupted, for example during maintenance or an outage at one of our providers.
• We keep backups but you should keep your own record of important bookings. You can see them all in the dashboard.
• We may improve, change or remove features. If we remove a major feature of a plan you have paid for, we will tell you in advance and offer a fair pro-rata refund if you no longer want the plan.

• You can close your account at any time by emailing therajavee@gmail.com.
• We may suspend or close an account that seriously or repeatedly breaks these terms, puts customers at risk, or is used for fraud. Where reasonable, we will warn you first and give you a chance to fix the problem.
• After closure, your public pages stop working and your data is deleted as described in the Privacy Policy.

The service is provided “as is”. We do not guarantee any particular number of bookings, reviews, search rankings or revenue, and we do not verify the businesses or customers that use it. To the extent the law allows, we disclaim all implied warranties.

To the extent the law allows:

• we are not liable for indirect or consequential losses, such as lost profits, lost bookings or harm to reputation;
• we are not liable for disputes between you and your customers, including over payments, refunds, no-shows or the quality of services; and
• our total liability to you for any claim is limited to the subscription fees you paid us in the 3 months before the claim arose.

Nothing in these terms limits liability that cannot be limited under Indian law.

You agree to compensate us for losses and reasonable costs arising from claims by your customers or others about your services, your content, or your breach of these terms or the law.

These terms are governed by the laws of India. We will first try to settle any dispute informally; if that fails, the courts of Chennai, Tamil Nadu have exclusive jurisdiction.

We may update these terms from time to time. We will change the “last updated” date above and, for significant changes, email account holders before they take effect. Continuing to use the service after that means you accept the updated terms.

Email therajavee@gmail.com. mbiz.online is based in Chennai, Tamil Nadu, India.